Our technicians are fully trained and certified by Original Equipment Manufacturing (O.E.M.) companies. (Example: HP, Cannon, Xerox etc.) We are also an authorized warranty service provider. This means that if a printer is still under O.E.M. warranty our technicians are certified to service those printers at the expense of the manufacturer.

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Plan One

Maintenance Agreement

In this all inclusive, full maintenance plan, all parts and labor are included for 12 months. It also includes two cleanings and unlimited service calls. It is the equivalent to a re-activation of the original warranty, plus bi-annual cleanings, which are not included in the original warranty. The Maintenance Agreement does not include consumable parts in the printer such as cartridges or a maintenance kit. (Every 250,000 to 300,000 pages printed, a laser printer needs a maintenance kit to replace the fuser and the rollers in the printer. It does not mean the printer is broken, but that certain parts were consumed or have been worn out.)

Before the printer goes on a Maintenance Agreement, our technicians must do one preventative maintenance inspection of the printer. The cost for this is not included in the Maintenance Agreement price. If the inspection uncovers broken or worn out components, they must be fixed at the cost of the customer before the printer goes under agreement. If there is nothing wrong with the printer, the agreement goes into effect immediately.

Hewlett Packard charges $350 (not including cleaning) to re-activate a warranty on the Laser Jet 4000 series printers. HP will not insure or put a Maintenance Agreement on older printer models. Cheap Ink will. We are also an authorized warranty service provider. This means that if the printer is still under original manufacturer warranty, we are certified to service those printers at the expense of the manufacturer.

Please E-mail us for pricing.

 

Plan Two

Preventative Maintenance

This plan includes a cleaning, inspection and a complete report of the customer’s printer. Semi-annual cleaning is recommended and provided by this plan. Our technicians do a full 15 point cleaning and inspection. After each cleaning we provide an inspection report which advises the owner of the status of all the printer’s components. This inspection can recognize current problems and predict problems the printer may have in the future. The cleaning also minimizes paper jams by 70 percent.

Please E-mail us for pricing.

 

Plan Three

Basic Repair Service

If a problem arises, call us and our technicians can be at your work site within 4 to 6 hours. The customer pays for time and materials.  The cost of parts is not included in this plan. For each visit, there is a one hour minimum charge on all printers. If the visit lasts longer than one hour per printer, the customer will be billed in quarter-hour increments. The hourly rates for this plan are:  

Please email us for pricing.